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About

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izzi... is he, is she, are they? Fierce, talented, independent, thriving, tackling life with the swift motion of a limp wrist. Yes. Yes they are. We make quality jewelry that you can shower in, will never turn your skin green, and is hypoallergenic. Wear izzi with confidence and make a statement anywhere you go.

Materials

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316L Hypoallergenic Surgical Grade Stainless steel

Hypoallergenic: 316L stainless steel is surgical grade, won’t turn your skin green, or cause allergic reactions. The highest quality stainless steel for everyday wear.

Durable: Made to last! Our stainless steel resists corrosion and maintains a high shine for generations to come. No rust, no green skin, no extra care needed!

Environmentally Friendly: Recycling is cool. Our products are 100% recyclable. Your pieces have a past life and future life, talk about shape shifting! 18K Gold

Plating: Yup, it’s real gold. Our thick 2.5 micron plating of pure 18K gold gives all our gold pieces extra shine and value.

Delivery & Returns

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Shipping
Orders are processed and shipped out in 1-3 business days. Domestic shipping is provided through the USPS, and most orders within the US arrive at the provided address within 7-10 business days. Tracking activity for international shipping may experience a lag of updates from USPS. International shipping estimates vary depending on country and shipping class, and are provided directly by the USPS. We do not guarantee delivery times.

14 Day Exchanges and Returns
Izzi offers exchanges and returns for most orders within 14 Days of Purchase. Items not eligible for refunds include monogram, custom, or items marked down as final sale. After 14 days, all items are covered under a minimum 90 day Warranty. United States Customers Customers can visit returns.izzyouknow.com to begin an exchange or return. Customers will be provided a label to return the original item. A shipping fee of $7.50 to $20 will be deducted from refunds depending on the size and value of the item being returned. Exchanges will not be charged for shipping.

International Customers
Customers outside of the United States are responsible for all shipping, duties, and taxes on the return. Exchanges for international orders are not available at this time.

Exchanges
Customers within the United States can exchange most items for any reason within 30 days of purchase by visiting returns.izziyouknow.com. Earrings cannot be exchanged or returned due to hygienic reasons. Shipping is free for all exchanges within the United States. Exchanges will ship within 2 business days of the exchange request. Customers must return the original item within 14 days of the request or they will be charged for the additional items. Exchanges for international orders are not available at this time.

Refunds
Customers can return their items for refund within 14 days. The cost of the shipping label will be deducted from the final refund and will depend on the size of the item being returned. Upon authorization, customers may be initially provided with store credit that can be used prior to the item being returned and processed. Refunds will be processed within 10 business days of receipt of the original item in our warehouse. Refunds can only be made to the original form of payment.

Monogram, Custom, or Markdown Final Sale Items
Items which are monogramed, Customized, or Markdown for Final Sale are not able to be returned for a refund.

Order Cancellation and Changes
Email help@izziyouknow.com within 24 hours of purchase. Emails are answered on weekdays from 10am - 6pm EST in the order they are received. In the event that your order cannot be cancelled or updated before being sent out we will respond to you inquiry and find the right solution for you. We are not responsible for incurring charges to reship or replace an order if incorrect information or address has been provided.

IZZI
c/o Fulfillment
Tbd
Chattanooga, TN 37405
USA

We will not replace or refund orders that are stolen, lost, or damaged in transit. All delivery estimates quoted are provided by the USPS directly. We do not guarantee any delivery times. Izzi is not responsible for customs delays. We are not responsible for delays due to any weather conditions, postal delays, incorrect or incomplete shipping addresses, natural disasters, or refusal to accept packages.

Contact

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Talk soon!

help@izziyouknow.com
We respond within 48 hours on weekdays from 10am - 6pm

Legal & Terms

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Section 1 - What do we do with your information?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Text marketing: With your permission, we may send text messages about our store, new products, and other updates. Updates include Checkout Reminders. Webhooks will be used to trigger the Checkout Reminders messaging system.

Section 2 - Consent

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@izziyouknow.com or mailing us at:

IZZI
TBD
Chattanooga, TN 37409

Section 3 - Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 4 - Shopify

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Section 5 - Third-Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us learn about store visits and the pages being viewed.

Section 6 - Secruity

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Section 7 - Cookies

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where.

Section 8 - Age of Consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

Section 9 - Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@izziyouknow.com or by mail at

IZZI
[Re: Privacy Compliance Officer]
TBD
Chattanooga, Tennessee, US 37409

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